Refund Policy
Breakages
If you receive a case of wine with one or more broken bottles, simply let us know within 5 working days of the delivery date and we will issue you with a refund equal to the price paid by you for the broken bottle(s).
If your order is damaged in transit and returned to us, we will be sure to re-send your order and retrieve the damaged consignment.
If your order is damaged in transit and returned to us, we will be sure to re-send your order and retrieve the damaged consignment.
Refunds
In the rare instance that you are not satisfied with a wine purchased from Field Day Wine Co. we are more than happy to provide you with a full refund for purchases of the relevant wine by you (excluding freight costs).
You must let us know that you are not satisfied within 7 days of recieving your wine and we’ll refund you in full (excluding freight costs) an amount equal to the value of your remaining unopened bottles plus one opened bottle only.
Typically you will be required to return the remaining unopened bottles of the wine in question to our office in McLaren Vale for a quality inspection, and you will assume responsibility of associated freight costs. All refunds are processed within 7 days of your notification or from the date that the remaining wines are returned to us.
You must let us know that you are not satisfied within 7 days of recieving your wine and we’ll refund you in full (excluding freight costs) an amount equal to the value of your remaining unopened bottles plus one opened bottle only.
Typically you will be required to return the remaining unopened bottles of the wine in question to our office in McLaren Vale for a quality inspection, and you will assume responsibility of associated freight costs. All refunds are processed within 7 days of your notification or from the date that the remaining wines are returned to us.